The document revolution. Work- or document-flow? Archival documents as triggers for process improvement. - Geert-Jan van Bussel; Ferdinand Ector; G. John van der Pijl; Pieter M. A. Ribbers (ECIS, 1999)

Building the Record Keeping System (RKS). Process Improvement Triggered by Management of Archival Documents. - Geert-Jan van Bussel; Ferdinand Ector; G. John van der Pijl; Pieter M. A. Ribbers (HICSS, 2001)