Multi-channel consumer behavior: online and offline travel preparations. - Geke van Dijk; Shailey Minocha; Angus Laing (CHI Extended Abstracts, 2006)

Evaluating e-commerce environments: approaches to cross-disciplinary investigation. - Shailey Minocha; Marian Petre; Ekaterini Tzanidou; Geke van Dijk; Dave Roberts; Nick Gassman; Nicola Millard; Barry Day; David Travis (CHI Extended Abstracts, 2006)

Consumers, channels and communication: Online and offline communication in service consumption. - Geke van Dijk; Shailey Minocha; Angus Laing (Interact. Comput., 2007)

New opportunities for services and human-computer interaction. - Peter J. Wild; Geke van Dijk; Neil A. M. Maiden (Behav. Inf. Technol., 2012)