In search of a user interface reference model. - Gene Lynch; Jon Meads (ACM SIGCHI Bull., 1986)

Experience with contextual field research. - Michael Good 001; Robert Campbell; Gene Lynch; Peter Wright (CHI, 1989)

Breaking away from the conventional 'usability lab': the Customer-Centered Design Group at Tektronix, Inc. - Susan Palmiter; Gene Lynch; Scott Lewis; Mark Stempski (Behav. Inf. Technol., 1994)

Ethnographic data for product development: a collaborative process. - Scott Lewis; Michael Mateas; Susan Palmiter; Gene Lynch (Interactions, 1996)

Focus on the individual: the future of web-based product support. - Susan Palmiter; Gene Lynch; Jennifer Day; Melinda Geist; Bryan Rhoads (CHI Extended Abstracts, 2005)