Social Engagement and Customer Profitability in Online Customer Networks. - Julia Klier; Mathias Klier; Georg Lindner (ECIS, 2016)

The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution's Online Customer Network. - Annette Felgenhauer; Julia Klier; Mathias Klier; Georg Lindner (ECIS, 2017)

Customers' Influence Makes or Breaks Your Brand's Success Story - Accounting for Positive and Negative Social Influence in Online Customer Networks. - Catherine Baethge; Julia Klier; Mathias Klier; Georg Lindner (ICIS, 2017)

Customer lifetime network value: customer valuation in the context of network effects. - Miriam Däs; Julia Klier; Mathias Klier; Georg Lindner; Lea Thiel (Electron. Mark., 2017)