Usability management maturity, part 1: self assessment - how do you stack up? (abstract). - George A. Flanagan; Thyra L. Rauch (CHI 95 Conference Companion, 1995)

Usability management maturity, part 2: usability techniques - what can you do? (abstract). - Thyra L. Rauch; George A. Flanagan (CHI 95 Conference Companion, 1995)

User-Centered Design for Productive Systems. - James J. Kubie; Lovie A. Melkus; C. Richard Johnson Jr.; George A. Flanagan (Inf. Syst. Manag., 1996)

Usability management maturity, part 1: self assessment - how do you stack up? - George A. Flanagan (ACM SIGCHI Bull., 1996)

Usability management maturity, part 2: usability techniques - what can you do? - Thyra L. Rauch; Susan H. Kahler; George A. Flanagan (ACM SIGCHI Bull., 1996)