The Effect of Emotional Intelligence on Perceived e-Service Quality, Consumers' Perceived Value, Purchase, Loyalty Intentions and Satisfaction. - Sofia D. Anastasiadou; Stylianos Papalexandris; George Konteos (HAICTA, 2022)

The Effect of Human Resource Management Practices on the Quality of Service, Customer Satisfaction, and Organizational Performance in Cypriot Urban Hotel Industry. - Christos Papademetriou; Sofia D. Anastasiadou; George Konteos (HAICTA, 2022)