Modeling a complex global service delivery system. - Yixin Diao; Aliza Heching; David M. Northcutt; George Stark (WSC, 2011)

Classifying server behavior and predicting impact of modernization actions. - Jasmina Bogojeska; David Lanyi; Ioana Giurgiu; George Stark; Dorothea Wiesmann (CNSM, 2013)

Analysis of Labor Efforts and their Impact Factors to Solve Server Incidents in Datacenters. - Ioana Giurgiu; Jasmina Bogojeska; Sergii Nikolaiev; George Stark; Dorothea Wiesmann (CCGRID, 2014)

Impact of HW and OS type and currency on server availability derived from problem ticket analysis. - Jasmina Bogojeska; Ioana Giurgiu; David Lanyi; George Stark; Dorothea Wiesmann (NOMS, 2014)

COACH: Cognitive analytics for change. - Sinem Güven; Pawel Jasionowski; Karin Murthy; Krishna Tunga; George Stark (IM, 2017)

On the adoption and impact of predictive analytics for server incident reduction. - Ioana Giurgiu; Dorothea Wiesmann; Jasmina Bogojeska; David Lanyi; George Stark; Rodney B. Wallace; Marcelo M. Pereira; Alexander A. Hidalgo (IBM J. Res. Dev., 2017)

IBM Predictive Analytics Reduces Server Downtime. - Jasmina Bogojeska; Ioana Giurgiu; George Stark; Dorothea Wiesmann (INFORMS J. Appl. Anal., 2021)