A Customer Resource Life Cycle Interpretation of the Impact of the World Wide Web on Competitiveness: Expectations and Achievements. - Gerald C. Gonsalves; Albert L. Lederer; Robert C. Mahaney; Henry E. Newkirk (Int. J. Electron. Commer., 1999)

Bridging the Gap: A Conceptual Model of the Access of Digital Libraries. - Bing Pan; Helene Hembrooke; Geri Gay; Gerald C. Gonsalves (J. Digit. Inf., 2006)