Customer services in the digital transformation: social media versus hotline channel performance. - Alexander Rossmann; Gerald Stei (DEC, 2015)

User Engagement in Corporate Facebook Communities. - Alexander Rossmann; Gerald Stei (DEC, 2015)

Sales 2.0 in business-to-business (B2B) networks: conceptualization and impact of social media in B2B sales relationship. - Alexander Rossmann; Gerald Stei (DEC, 2015)

Enterprise Social Networks: Status Quo of Current Research and Future Research Directions. - Gerald Stei; Sebastian Sprenger; Alexander Rossmann (BIS, 2016)

External factors determining information system adoption: A literature review on the technology acceptance model. - Gerald Stei; Alexander Rossmann (DEC, 2016)

Implementation Strategies for Enterprise Social Networks. - Gerald Stei; Alexander Rossmann (DEC, 2017)

Usage of Social Media Systems in Customer Service Strategies. - Alexander Rossmann; Tim Wilke; Gerald Stei (HICSS, 2017)

Understanding the Determinants of Enterprise Social Network Use. - Alexander Rossmann; Gerald Stei (CIC, 2018)