Technical Support and IT Capacity Demand: Evidence from the Cloud. - German F. Retana; Chris Forman; Sridhar Narasimhan; Marius F. Niculescu; Dongjun Wu (ICIS, 2012)

Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment. - German F. Retana; Chris Forman; Dongjun Wu (Manuf. Serv. Oper. Manag., 2016)

Technology Support and Post-Adoption IT Service Use: Evidence from the Cloud. - German F. Retana; Chris Forman; Sridhar Narasimhan; Marius Florin Niculescu; Dongjun Wu (MIS Q., 2018)