A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence. - Magdalena Arcilla; José Antonio Calvo-Manzano; Gonzalo Cuevas Agustín; Gerzón Gómez; Elena Ruiz; Tomás San Feliu Gilabert (EuroSPI, 2008)

Methodology for process improvement through basic components and focusing on the resistance to change. - José Antonio Calvo-Manzano; Gonzalo Cuevas Agustín; Gerzón Gómez; Jezreel Mejia; Mirna Muñoz 001; Tomás San Feliu (J. Softw. Evol. Process., 2012)