Usability and public administration: experiences of a difficult marriage. - Tiziana Catarci; Giacinto Matarazzo; Gianluigi Raiss (CUU, 2000)

Driving usability into the public administration: the Italian experience. - Tiziana Catarci; Giacinto Matarazzo; Gianluigi Raiss (Int. J. Hum. Comput. Stud., 2002)