Modeling customer experience in insurance: engagement, context and information system trajectory. - Gilles Beaudon; Eddie Soulier (CoDIT, 2018)

Customer Experience Analytics in Insurance: Trajectory, Service Interaction and Contextual Data. - Gilles Beaudon; Eddie Soulier (ICITS, 2019)

Experience Analysis Through an Event Based Model Using Mereotopological Relations: From Video to Hypergraph. - Gilles Beaudon; Eddie Soulier; Anne Gayet (WorldCIST (2), 2020)

Observation de l'expérience par un calcul méréotopologique d'événements spatio-temporels à partir de vidéos. (Observing Experience using Whiteheadian mereotopological calculations of spatiotemporal events through videos). - Gilles Beaudon (2021)