Dealing with Availability in an international Service Management scenario. - Flavio Gaj; Giovanni Umberto Germani (E-Government, ICT Professionalism and Competences Service Science, 2008)

ICT Portfolio: Mapping Business and ICT Services. - Giovanni Pignatelli; Gianmario Motta; Giovanni Umberto Germani (E-Government, ICT Professionalism and Competences Service Science, 2008)