Five heuristics for designing and evaluating Web-based communities. - Linda M. Gallant; Gloria M. Boone; Austin Heap (First Monday, 2007)

Communicative Informatics: A Social Media Perspective for Online Communities. - Linda M. Gallant; Gloria M. Boone (ICWSM, 2008)

Spanish Content on Hospital Websites: An Analysis of U.S. Hospitals' in Concentrated Latino Communities. - Linda M. Gallant; Cynthia Irizarry; Gloria M. Boone; Brenna Ruiz-Gordon (J. Comput. Mediat. Commun., 2010)