Methodologies and Tools For Continuous Improvement of Systems. - William D. Schindel; Gloria M. Rogers (J. Univers. Comput. Sci., 2000)

Defining the outcomes: a framework for EC-2000. - Mary Besterfield-Sacre; Larry J. Shuman; Harvey Wolfe; Cynthia J. Atman; Jack McGourty; Ronald L. Miller; Barbara Olds; Gloria M. Rogers (IEEE Trans. Educ., 2000)