How online consumer reviews are influenced by the language and valence of prior reviews: A construal level perspective. - Goele Aerts; Tim Smits; Peeter W. J. Verlegh (Comput. Hum. Behav., 2017)

The platform shapes the message: How website design affects abstraction and valence of online consumer reviews. - Goele Aerts; Tim Smits; Peeter W. J. Verlegh (Decis. Support Syst., 2017)