Determinants of Performance in Customer Relationship Management - Assessing the Technology Usage-Performance Link. - Goetz Greve; Sönke Albers (HICSS, 2006)

Information management can't be all fun and games, can it? How gamified experiences foster information exchange in multi-actor service ecosystems. - Patrick Weretecki; Goetz Greve; Kenneth Bates; Jörg Henseler (Int. J. Inf. Manag., 2021)