Chat Based Contact Center Modeling - System Modeling, Parameter Estimation and Missing Data Sampling. - Per Enqvist; Göran Svensson (ICORES, 2017)

Multi-server Marginal Allocation - With CVaR and Abandonment based QoS Measures. - Per Enqvist; Göran Svensson (ICORES, 2018)

A Marginal Allocation Approach to Resource Management for a System of Multiclass Multiserver Queues Using Abandonment and CVaR QoS Measures. - Per Enqvist; Göran Svensson (ICORES (Selected Papers), 2018)

A State Dependent Chat System Model. - Per Enqvist; Göran Svensson (ICORES, 2019)