The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation. - Nagesh N. Murthy; Goutam N. Challagalla; Leslie H. Vincent; Tasadduq A. Shervani (Manag. Sci., 2008)

The Threat from Within: Account Managers' Concern About Opportunism by Their Own Team Members. - Brian R. Murtha; Goutam N. Challagalla; Ajay K. Kohli (Manag. Sci., 2011)

Digitization of healthcare organizations: The digital health landscape and information theory. - Michelle Helena van Velthoven; Carlos Cordon; Goutam N. Challagalla (Int. J. Medical Informatics, 2019)