Verification and Validation and Complex Environments: A Study in Service Sector. - Roger Jenkins; Yogesh Deshpande; Graydon Davison (WSC, 1998)

Making Explicit the Implicit Knowledge Assets in Healthcare: The Case of Multidisciplinary Teams in Care and Cure Environments. - Graydon Davison; Nilmini Wickramasinghe (AMCIS, 2003)