An Exploratory Study Toward the Preferred Conversational Style for Compatible Virtual Agents. - Ameneh Shamekhi; Mary Czerwinski; Gloria Mark; Margeigh Novotny; Gregory A. Bennett (IVA, 2016)

Conversational Style: Beyond the Nuts and Bolts of Conversation. - Gregory A. Bennett (Studies in Conversational UX Design, 2018)

Reliability Testing for Natural Language Processing Systems. - Samson Tan; Shafiq R. Joty; Kathy Baxter; Araz Taeihagh; Gregory A. Bennett; Min-Yen Kan (ACL/IJCNLP (1), 2021)