Focused Issue: Retail Operations Management: Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers. - Gregory R. Heim; Kingshuk K. Sinha (Manuf. Serv. Oper. Manag., 2001)

Experiential Learning in a Management Information Systems Course: Simulating IT Consulting and CRM System Procurement. - Gregory R. Heim; Larry C. Meile; Justin Tease; Jeff Glass; Sahal Laher; James Rowan; Katie Comerford (Commun. Assoc. Inf. Syst., 2005)

The Value to the Customer of RFID in Service Applications. - Gregory R. Heim; William R. Wentworth Jr.; David Xiaosong Peng (Decis. Sci., 2009)

Antecedents and Consequences of New Product Development Practices and Software Tools: An Exploratory Study. - Gregory R. Heim; Debasish N. Mallick; David Xiaosong Peng (IEEE Trans. Engineering Management, 2012)

Impact of Value-Added Service Features in e-Retailing Processes: An Econometric Analysis of Web Site Functions. - Howard Hao-Chun Chuang; Guanyi Lu; David Xiaosong Peng; Gregory R. Heim (Decis. Sci., 2014)

Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance. - Gregory R. Heim; David Xiaosong Peng; Shekhar Jayanthi (Decis. Sci., 2014)

Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction? - Xenophon Koufteros; Cornelia Dröge; Gregory R. Heim; Nelson Massad; Shawnee K. Vickery (Decis. Sci., 2014)

Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication. - Ravi Sen; Gregory R. Heim (Decis. Sci., 2016)

Impacts of Hospital Complexity on Experiential Quality: Mitigating Roles of Information Technology. - David Xiaosong Peng; Yuan Ye; Bo Feng; David Xin Ding; Gregory R. Heim (Decis. Sci., 2020)

Understanding Physicians' Online-Offline Behavior Dynamics: An Empirical Study. - Liuan Wang; Lu Lucy Yan; Tongxin Zhou; Xitong Guo; Gregory R. Heim (Inf. Syst. Res., 2020)

Impact of Cyberattacks by Malicious Hackers on the Competition in Software Markets. - Ravi Sen; Ajay Verma; Gregory R. Heim (J. Manag. Inf. Syst., 2020)

Artificial Intelligence and Machine Learning in Cybersecurity: Applications, Challenges, and Opportunities for MIS Academics. - Ravi Sen; Gregory R. Heim; Qilong Zhu (Commun. Assoc. Inf. Syst., 2022)