Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service. - Fabiane Leticia Lizarelli; Lauro Osiro; Gilberto Miller Devós Ganga; Glauco Henrique de Sousa Mendes; Guilherme R. Paz (Appl. Soft Comput., 2021)