The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents. - Simone Borsci; Alessio Malizia; Martin Schmettow; Frank van der Velde; Gunay Tariverdiyeva; Divyaa Balaji; Alan Chamberlain (Pers. Ubiquitous Comput., 2022)