The Evaluation Study of Customer Satisfaction Based on Gray - AHP Method for B2C Electronic-Commerce Enterprise. - Minghe Wang; Peide Liu; Guoli Ou (IMECS, 2007)

The Evaluation Study of Customer Satisfaction Based on Gray ?VAHP Method for B2C Electronic-Commerce Enterprise. - Minghe Wang; Peide Liu; Guoli Ou (Eng. Lett., 2007)