A Measure of Throughput Orientation: Scale Development and Nomological Validation. - Gurjeet Sahi; Mahesh C. Gupta; Pankaj C. Patel (Decis. Sci., 2017)

Service profit chain and throughput orientation: a manager-employee-customer triad perspective in services. - Pankaj C. Patel; Gurjeet Sahi; Mahesh C. Gupta; Jayanth Jayaram (Int. J. Prod. Res., 2020)