Impact of service orientation at the business level. - Luba Cherbakov; George M. Galambos; Ray Harishankar; Shankar Kalyana; Guy Rackham (IBM Syst. J., 2005)

Calculating the Business Importance of Entities in a Service-Oriented Enterprise. - Amit Fisher; Fabiana Fournier; Dagan Gilat; Guy Rackham; Natalia Razinkov; Segev Wasserkrug (IEEE SCC, 2007)

A Method for Service Center Architecture Based on Industry Standards. - Avivit Bercovici; Amit Fisher; Fabiana Fournier; Guy Rackham; Natalia Razinkov; Inna Skarbovsky (IEEE SCC (2), 2008)