A social analytics platform for smarter commerce solutions. - Michael Desmond; H. L. Guo; Fenno F. Terry Heath III; S. Bao; Elham Khabiri; Sophia Krasikov; Natwar Modani; Seema Nagar; M. Ohno; Harini Srinivasan; H. Takeuchi; Roman Vaculín; et al. (IBM J. Res. Dev., 2014)