Managing process-centred e-government in Taiwan: a customer relationship management approach. - Han-yuh Liu; Peter Lai (Electron. Gov. an Int. J., 2004)

A perspective of two-dimensional process integration customer relationship management driven business model. - Shan-yan Huang; Han-yuh Liu (ICIS, 2009)

Applying Double-Loop Knowledge Management Model on Customer Self-Service Systems for Taiwan's E-government. - Shan-yan Huang; Han-yuh Liu (NCM, 2009)

An Approach to Explore Effective Customer-Centric E-government. - Han-yuh Liu; Shih-yu Fang (NCM, 2009)

Business Blogs for Interactive Storytelling: An Interpretive Interactionism Perspective. - Chia-yen Wu; Han-yuh Liu; Yi-ting Wang (NCM, 2009)