Empathic facilitation in innovation: combining diagnostic and dialogic practices. - Tero Montonen; Päivi Eriksson; Hanna Lehtimäki (Int. J. Serv. Technol. Manag., 2015)

Top management's sensemaking as a strategic practice: the case of private organisations as strategic actors in Finnish healthcare changes. - Maarit Lammassaari; Esa Hiltunen; Hanna Lehtimäki (Int. J. Serv. Technol. Manag., 2020)