Improving Hospital Services Based on Patient Experience Data: Current Feedback Practices and Future Opportunities. - Johanna Kaipio; Hanna Stenhammar; Susanna Immonen; Lauri Litovuo; Minja Axelsson; Minna Lantto; Pekka Lahdenne (MIE, 2018)

Development of the Patient Experience Questionnaire for Parents of Pediatric Patients (PEQP). - Johanna Kaipio; Nina Karisalmi; Kari Hiekkanen; Hanna Stenhammar; Pekka Lahdenne (ITCH, 2019)