Exploring Citizens' Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services. - Ida Lindgren; Christian Østergaard Madsen; Hanne Höglund Rydén; Ida Heggertveit (ICEGOV, 2022)

The Self-serving Citizen as a Co-producer in the Digital Public Service Delivery. - Hanne Höglund Rydén; Sara Hofmann; Guri Verne (EGOV, 2023)

The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services. - Hanne Höglund Rydén; Luiz De Andrade (ICEGOV, 2023)

Narratives of Reality: Administrative Burdens and Workarounds in Digital Self-Services. - Ida Heggertveit; Hanne Höglund Sara-Maria Rydén (AMCIS, 2024)

What Public Services are Suitable for Digitalization? - A Classification of Public Service Characteristics. - Ida Lindgren; Christian Østergaard Madsen; Hanne Höglund Rydén; Ida Heggertveit; Sara Hofmann; Øystein Sæbø (EGOV, 2024)

Citizenship in a Digitalized Society: Exploring Administrative Evil in Digital Government. - Hanne Höglund Rydén; Cintia Melchior; Alessio Maria Braccini; Maria Alexandra Cunha; Øystein Sæbø (EGOV-CeDEM-ePart-*, 2024)

Mitigating Administrative Burdens: Understanding the Role of Intermediaries in Co-producing Digital Self-services. - Hanne Höglund Rydén; Sara Hofmann; Luiz Henrique Alonso de Andrade; Ida Heggertveit (ePart, 2024)

Succeeding in Digital Self-service: Knowledge-Sharing in Citizen-Caseworker Interactions. - Michaela Schmidt; Ida Heggertveit Solem; Hanne Höglund Sara-Maria Rydén; Babak A. Farshchian (ePart, 2025)