Extending customer relationship management: from empowering firms to empowering customers. - Hannu Saarijärvi; Heikki Karjaluoto; Hannu Kuusela (J. Syst. Inf. Technol., 2013)

Disentangling customer orientation - executive perspective. - Hannu Saarijärvi; Hannu Kuusela; Kari Neilimo; Elina Närvänen (Bus. Process. Manag. J., 2014)