Retrieval Augmented Generation-Based Incident Resolution Recommendation System for IT Support. - Paulina Toro Isaza; Michael Nidd; Noah Zheutlin; Jae-wook Ahn; Chidansh Amitkumar Bhatt; Yu Deng 004; Ruchi Mahindru; Martin Franz; Hans Florian; Salim Roukos (CoRR, 2024)