Social Media in B2B Financial Services: A Matter of Trust and Responsiveness? - Evangelos Chompis; Hans J. M. Horn; Roger W. H. Bons; Frans Feldberg (Bled eConference, 2012)

Satisfaction with virtual communities in B2B financial services: social dynamics, content and technology. - Evangelos Chompis; Roger W. H. Bons; Bart van den Hooff; Frans Feldberg; Hans J. M. Horn (Electron. Mark., 2014)