"Human Error, " by James Reason (Book Review). - Wayne D. Gray; Haresh Sabnani; Susan S. Kirschenbaum (Int. J. Man Mach. Stud., 1993)

Why you can't program your VCR, or, predicting errors and performance with production system models of display-based action. - Wayne D. Gray; Haresh Sabnani (CHI Conference Companion, 1994)