Sojourn Time Distributions in Modulated G-Queues with Batch Processing. - Peter G. Harrison; Harf Zatschler (QEST, 2004)

Steady-state and response time analysis of modulated queues and networks with batches. - Harf Zatschler (2004)

Exploring correctness and accuracy of solutions to matrix polynomial equations in queues. - David Thornley; Harf Zatschler (QEST, 2006)