Inefficiencies in IT Production Support Operations: Detection and Impact Analysis. - Abhinay Puvvala; Ashish Kumar Jha 001; Veerendra Kumar Rai; Harrick Mayank Vin (ECIS, 2015)

Is Prevention Always Better? A Case of IT Service Management. - Prathamesh Mayekar; Veerendra Kumar Rai; Abhinay Puvvala; Harrick Mayank Vin (PACIS, 2016)