The Value Of Information Technology: A Resource View. - James D. McKeen; Heather A. Smith (ICIS, 1991)

Computerization and management: A study of conflict and change. - Heather A. Smith; James D. McKeen (Inf. Manag., 1992)

Measuring IS: How Does Your Organization Rate? - Heather A. Smith; James D. McKeen (Data Base, 1996)

Object-Oriented Technology: Getting Beyond the Hype. - Heather A. Smith; James D. McKeen (Data Base, 1996)

Assessing the Value of Information Technology: the Leverage Effect. - James D. McKeen; Heather A. Smith; Michael Parent (ECIS, 1997)

IT Outsourcing Risk Management at British Petroleum. - Benoit Aubert; Michel Patry; Suzanne Rivard; Heather A. Smith (HICSS, 2001)

Managing External Relationships in IS. - James D. McKeen; Heather A. Smith (HICSS, 2001)

New Developments in Practice I: Risk Management in Information Systems: Problems and Potential. - Heather A. Smith; James D. McKeen; D. Sandy Staples (Commun. Assoc. Inf. Syst., 2001)

New Developments in Practice II: Enterprise Application Integration. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2002)

New Developments in Practice IV: Managing the Technology Portfolio. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2002)

Developments in Practice V: IT Sourcing: Build, Buy, or Market. - James D. McKeen; Heather A. Smith; P. R. Balasubramanian; Nitin R. Joglekar (Commun. Assoc. Inf. Syst., 2002)

New Developments in Practice III: Riding the Wave: Extracting Value from Mobile Technology. - Heather A. Smith; Nalin Kulatilaka; N. Venkatramen (Commun. Assoc. Inf. Syst., 2002)

Developments in Practice X: Radio Frequency Identification (RFID) - An Internet for Physical Objects. - Benn R. Konsynski; Heather A. Smith (Commun. Assoc. Inf. Syst., 2003)

Developments in Practice VI: Riding the Wave: Discovering the Value of P2P Technologies. - Heather A. Smith; John Clippinger; Benn R. Konsynski (Commun. Assoc. Inf. Syst., 2003)

Developments in Practice VII: Developing and Delivering the IT Value Proposition. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2003)

Developments in Practice VIII: Enterprise Content Management. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2003)

Developments in Practice IX: The Evolution of the KM Function. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2003)

Developments in Practice XI: Developing IT Professionalism. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2003)

Developments in Practice XIII Electronic Communications: Strategies for Coping with the Deluge. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2004)

Developments in Practice XII: Knowledge-Enabling Business Processes. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2004)

Developments in Practice XIV: IT Sourcing - How Far Can You Go? - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2004)

Developments in Practice XIV: Marketing KM to the Organization. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2004)

Developments in Practice XX - Digital Dashboards: Keep Your Eyes on the Road. - James D. McKeen; Heather A. Smith; Satyendra Singh (Commun. Assoc. Inf. Syst., 2005)

Developments in Practice XVI: A Framework for Enhancing IT Capabilities. - James D. McKeen; Heather A. Smith; Satyendra Singh (Commun. Assoc. Inf. Syst., 2005)

Developments in Practice XVII: A Framework for KM Evaluation. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2005)

Developments in Practice XVIII-Customer Knowledge Management: Adding Value for Our Customers. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2005)

Developments in Practice XIX: Building Better IT Leaders - From the Bottom Up. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2005)

Developments in Practice XV: Information Delivery: IT's Evolving Role. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2005)

Developments in Practice XXIII: Creating and Evolving a Technology Roadmap. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2006)

Developments in Practice XXII: Expertise Location and Management: Hope or Hype? - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2006)

Developments In Practice XXI: IT in the New World of Corporate Governance Reforms. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2006)

IT in 2010: The Next Frontier. - Heather A. Smith; James D. McKeen (MIS Q. Executive, 2006)

Knowledge Management Research Initiatives in North America. - Suzanne Rivard; Heather A. Smith (Ann. des Télécommunications, 2007)

Developments in Practice XXIV: Information Management: The Nexus of Business and IT. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2007)

Developments in Practice XXV: Strategic Experimentation with IT. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2007)

Developments in Practice XXVI: Social Networks: Knowledge Management's "Killer App"? - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2007)

Developments in Practice XXVII: Delivery IT Functions: A Decision Framework. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2007)

Developments in Practice XXVIII: Managing Perceptions of IS. - Heather A. Smith; James D. McKeen; Satyendra Singh (Commun. Assoc. Inf. Syst., 2007)

APC Forum: Leveraging Emerging Digital Technology at BP. - Madeline Weiss; Heather A. Smith (MIS Q. Executive, 2007)

APC Forum: The U.S. Constitution as a Model for IT Governance. - Madeline Weiss; Heather A. Smith (MIS Q. Executive, 2007)

Developments in Practice XXIX: The Emerging Role of the Enterprise Business Architect. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2008)

Developments in Practice XXX: Master Data Management: Salvation Or Snake Oil? - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2008)

Developments in Practice XXXI: Social Computing: How Should It Be Managed? - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2008)

Creating a Process-Centric Organization at FCC: SOA from the Top Down. - Heather A. Smith; James D. McKeen (MIS Q. Executive, 2008)

Developments in Practice XXXII: Successful Strategies for IT Staffing. - James D. McKeen; Heather A. Smith; Joyce Y. Jin (Commun. Assoc. Inf. Syst., 2009)

Developments in Practice XXXIII: A Holistic Approach to Managing IT-based Risk. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2009)

Developments in Practice XXXIV: Application Portfolio Management. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2010)

Developments in Practice XXXVII: Total Cost of Ownership. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2010)

Developments in Practice XXXV: Building a Strong Relationship with the Business. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2010)

Developments in Practice XXXVI: How to Talk So Business Will Listen ... And Listen So Business Will Talk. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2010)

Investment Spend Optimization: A New Approach to IT Investment at BMO Financial Group. - Heather A. Smith; James D. McKeen; Cathryn Cranston; Michelle Benson (MIS Q. Executive, 2010)

Creating IT Shared Services. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2011)

The Identity Management Challenge. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2011)

Enabling Collaboration with IT. - Heather A. Smith; James D. McKeen (Commun. Assoc. Inf. Syst., 2011)

Effective Application Maintenance. - James D. McKeen; Heather A. Smith (Commun. Assoc. Inf. Syst., 2012)

Delivering an Effective Enterprise Architecture at Chubb Insurance. - Heather A. Smith; Richard T. Watson; Patrick Sullivan (MIS Q. Executive, 2012)

Restructuring Information Systems Following the Divestiture of Carestream Health. - Heather A. Smith; Richard T. Watson (MIS Q. Executive, 2013)

APC Forum: Agility Transformation at Verisk Analytics. - Madeline Weiss; Heather A. Smith (MIS Q. Executive, 2014)

The Jewel in the Crown - Enterprise Architecture at Chubb. - Heather A. Smith; Richard T. Watson (MIS Q. Executive, 2015)

Digital Transformation at Carestream Health. - Heather A. Smith; Richard T. Watson (MIS Q. Executive, 2019)