Automated Message Understanding - A Real-World Prototype. - Thomas Jenkins; Alain Gaillard; Heather Holmback; Aki Namioka; John Darvish; Philip Harrison; Michael Lorbeski (IEA/AIE (Vol. 1), 1990)

Designing Conversation Policies using Joint Intention Theory. - Ira A. Smith; Philip R. Cohen; Jeffrey Bradshaw; Mark Greaves; Heather Holmback (ICMAS, 1998)

A Pragmatic Principle for Agent Communication. - Heather Holmback; Mark Greaves; Jeffrey Bradshaw (Agents, 1999)

Agents for the masses. - Jeffrey M. Bradshaw; Mark Greaves; Heather Holmback; Tom Karygiannis; Wayne A. Jansen; Barry G. Silverman; Niranjan Suri; Alex Wong 006 (IEEE Intell. Syst., 1999)

Exploiting a Thesaurus-Based Semantic Net for Knowledge-Based Search. - Peter Clark; John A. Thompson; Heather Holmback; Lisbeth Duncan (AAAI/IAAI, 2000)

What Is a Conversation Policy? - Mark Greaves; Heather Holmback; Jeffrey Bradshaw (Issues in Agent Communication, 2000)