Computer-Mediated Communication: From a Cognitive to a Discursive Model. - Joyce Lamerichs; Hedwig F. M. Te Molder (New Media Soc., 2003)

When technological affordances meet interactional norms: The value of pre-screening in online chat counseling. - Wyke Stommel; Hedwig F. M. Te Molder (PsychNology J., 2015)