On the Common and Different Expectations on Robot Service in Restaurant between Customers and Employees. - Min-Gyu Kim 004; Minjung Park; Juhyun Kim; Yong-Seoup Kwon; Dong-Seop Sohn; Heeyoon Yoon; Kap-Ho Seo (HRI (Companion), 2021)

Investigating Frontline Service Employees to Identify Behavioral Goals of Restaurant Service Robot: An Exploratory Study. - Min-Gyu Kim 004; Heeyoon Yoon; Juhyun Kim; Jungjun Kim; Dong-Seop Sohn; Kyungho Kim (UR, 2021)

Active Listening and Mirroring: Communication Strategies for Building Trust and Intimacy in Human-Robot Interaction. - Heeyoon Yoon; Min-Gyu Kim 004; SunKyoung Kim 001 (HRI, 2025)