Process management tasks: a conceptual and practical view. - Rafael Paim; Heitor Mansur Caulliraux; Rodolfo Cardoso (Bus. Process. Manag. J., 2008)

BPM Center of Excellence: The Case of a Brazilian Company. - Leandro Jesus; André Macieira; Daniel Karrer; Heitor Mansur Caulliraux (Handbook on Business Process Management (2), 2015)