The Role of Information and Communication Technology in the Urgent Decision-making Process: a work in progress report. - Helen Richardson; Konrad J. Peszynski; Pak Yoong; Beverley G. Hope (ACIS, 2002)

The Role of Information Systems and Technology in Case Management: a case study in health and welfare insurance. - Helen Richardson; Konrad J. Peszynski; Pak Yoong; Beverley G. Hope (ACIS, 2002)

Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'. - Helen Richardson; Kate Richardson (Australas. J. Inf. Syst., 2002)

An Organisation on the Edge of Knowledge Management. - Helen Richardson (ACIS, 2003)

The Role of Information Systems and Technology in Case Management: a case study in health and welfare insurance. - Helen Richardson; Beverley G. Hope (Australas. J. Inf. Syst., 2003)

The case for a holistic consideration of internet control. - Alan Tracey; Helen Richardson (ICWI, 2004)

Harnessingculture in Virtual Communities. - Helen Richardson (PACIS, 2007)