Reported project management effort, project size, and contract type. - Jarmo J. Ahonen; Paula Savolainen; Helena Merikoski; Jaana Nevalainen (J. Syst. Softw., 2015)

Applying software process modeling to improve customer support processes. - Anu Raninen; Helena Merikoski; Jarmo J. Ahonen; Sarah Beecham (J. Softw. Evol. Process., 2015)