Developing principles for outdoor mobile multimedia guides in cultural heritage settings. - Heloisa Candello (Mobile HCI, 2009)

Design for outdoor mobile multimedia : representation, content and interactivity for mobile tourist guides. - Heloisa Candello (2012)

Multimedia Information Delivery on Mobile Cultural Applications. - Heloisa Candello (HCI (8), 2013)

A Validation Study of a Visual Analytics Tool with End Users. - Heloisa Candello; Victor Fernandes Cavalcante; Alan Braz; Rogério Abreu de Paula (HCI (11), 2014)

Understanding Fiado: Informal Credit in Brazil. - Heloisa Candello; David R. Millen; Silvia Bianchi; Rogério Abreu de Paula; Claudio S. Pinhanez (ACM DEV, 2015)

Design Process of a Social Network System for Storage and Share Files in the Workplace. - Heloisa Candello; Silvia Bianchi; Leandro Cassa (HCI (20), 2015)

User Methods and Approaches to Design Cognitive Systems. - Heloisa Candello (HCI (16), 2016)

Building a Question-Answering Corpus Using Social Media and News Articles. - Paulo Rodrigo Cavalin; Flavio Figueiredo; Maíra Gatti de Bayser; Luis Gregorio Moyano; Heloisa Candello; Ana Paula Appel; Renan Souza 001 (PROPOR, 2016)

Destiny: A Cognitive Mobile Guide for the Olympics. - Ana Paula Appel; Heloisa Candello; Beatriz Sonzzini Ribeiro de Souza; Bruna D. Andrade (WWW (Companion Volume), 2016)

Cognitive Computing: Where Big Data Is Driving Us. - Ana Paula Appel; Heloisa Candello; Fábio Latuf Gandour (Handbook of Big Data Technologies, 2017)

Typefaces and the Perception of Humanness in Natural Language Chatbots. - Heloisa Candello; Claudio S. Pinhanez; Flavio Figueiredo (CHI, 2017)

Talking with Conversational Agents in Collaborative Action. - Martin Porcheron; Joel E. Fischer; Moira McGregor; Barry A. T. Brown; Ewa Luger; Heloisa Candello; Kenton O'Hara (CSCW Companion, 2017)

Shaping the Experience of a Cognitive Investment Adviser. - Heloisa Candello; Claudio S. Pinhanez; David R. Millen; Bruna Daniele Andrade (HCI (20), 2017)

Collaborative System for Generative Design: Manipulating Parameters, Generating Alternatives. - Luisa Paraguai; Heloisa Candello; Paulo Costa (HCI (18), 2017)

Here's What I Can Do: Chatbots' Strategies to Convey Their Features to Users. - Francisco A. M. Valério; Tatiane G. Guimarães; Raquel O. Prates; Heloisa Candello (IHC, 2017)

Bottester: Testing Conversational Systems with Simulated Users. - Marisa Vasconcelos; Heloisa Candello; Claudio S. Pinhanez; Thiago Donizetti dos Santos (IHC, 2017)

A Hybrid Architecture for Multi-Party Conversational Systems. - Maíra Gatti de Bayser; Paulo Rodrigo Cavalin; Renan Souza 001; Alan Braz; Heloisa Candello; Claudio S. Pinhanez; Jean-Pierre Briot (CoRR, 2017)

Having an Animated Coffee with a Group of Chatbots from the 19th Century. - Heloisa Candello; Claudio S. Pinhanez; Mauro Carlos Pichiliani; Melina Alberio Guerra; Maíra Gatti de Bayser (CHI Extended Abstracts, 2018)

Voice-based Conversational UX Studies and Design. - Stuart Reeves; Martin Porcheron; Joel E. Fischer; Heloisa Candello; Donald McMillan; Moira McGregor; Robert J. Moore; Rein Ove Sikveland; Alex S. Taylor; Julia Velkovska; Moustafa Zouinar (CHI Extended Abstracts, 2018)

The Role of Dialogue User Data in the Information Interaction Design of Conversational Systems. - Heloisa Candello; Claudio S. Pinhanez (HCI (19), 2018)

Different but Equal: Comparing User Collaboration with Digital Personal Assistants vs. Teams of Expert Agents. - Claudio S. Pinhanez; Heloisa Candello; Mauro Carlos Pichiliani; Marisa Vasconcelos; Melina Alberio Guerra; Maíra Gatti de Bayser; Paulo Rodrigo Cavalin (CoRR, 2018)

Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice. - Heloisa Candello; Claudio S. Pinhanez (Studies in Conversational UX Design, 2018)

The Effect of Audiences on the User Experience with Conversational Interfaces in Physical Spaces. - Heloisa Candello; Claudio S. Pinhanez; Mauro Pichiliani; Paulo R. Cavalin; Flavio Figueiredo; Marisa Vasconcelos; Haylla Do Carmo (CHI, 2019)

Can direct address affect user engagement with chatbots embodied in physical spaces? - Heloisa Candello; Claudio S. Pinhanez; Mauro Pichiliani; Marisa Vasconcelos; Haylla Conde (CUI, 2019)

Teaching Robots to Act and Converse in Physical Spaces: Participatory Design Fictions with Museum Guides. - Heloisa Candello; Mauro Pichiliani; Mairieli Santos Wessel; Claudio S. Pinhanez; Michael J. Muller (HTTF, 2019)

Co-designing a conversational interactive exhibit for children. - Heloisa Candello; Mauro Pichiliani; Claudio S. Pinhanez; Sara Vidon; Mairieli Santos Wessel (IDC (Extended Abstracts), 2020)

CUI@CHI: Mapping Grand Challenges for the Conversational User Interface Community. - Heloisa Candello; Cosmin Munteanu; Leigh Clark; Jaisie Sin; María Inés Torres; Martin Porcheron; Chelsea M. Myers; Benjamin R. Cowan; Joel E. Fischer; Stephan Schlögl; Christine Murad; Stuart Reeves (CHI Extended Abstracts, 2020)

Design Thinking in Software Requirements: What Techniques to Use? A Proposal for a Recommendation Tool. - Rafael Parizi 001; Marina Moreira da Silva; Igor Couto; Kendra Trindade; Matheus Plautz; Sabrina Marczak; Tayana Conte; Heloisa Candello (CIbSE, 2020)

CUI@CSCW: Collaborating through Conversational User Interfaces. - Martin Porcheron; Leigh Clark; Matt Jones 001; Heloisa Candello; Benjamin R. Cowan; Christine Murad; Jaisie Sin; Matthew P. Aylett; Minha Lee; Cosmin Munteanu; Joel E. Fischer; Philip R. Doyle; et al. (CSCW Companion, 2020)

Decolonizing Learning Spaces for Sociotechnical Research and Design. - Marisol Wong-Villacres; Adriana Alvarado Garcia; Juan F. Maestre; Pedro Reynolds-Cuéllar; Heloisa Candello; Marilyn Iriarte; Carl DiSalvo (CSCW Companion, 2020)

Intentions, Meanings, and Whys: Designing Content for Voice-based Conversational Museum Guides. - Fabrício Barth; Heloisa Candello; Paulo R. Cavalin; Claudio S. Pinhanez (CIU, 2020)

Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems. - Heloisa Candello; Mairieli Santos Wessel; Claudio S. Pinhanez (CIU, 2020)

Understanding How Visitors Interact with Voice-Based Conversational Systems. - Heloisa Candello; Fabrício Barth; Eduardo Carvalho; Ruy Alves Guimarães Cotia (HCI (21), 2020)

Comparing users' perception of different chatbot interaction paradigms: a case study. - Francisco A. M. Valério; Tatiane G. Guimarães; Raquel O. Prates; Heloisa Candello (IHC, 2020)

CUI: Conversational User Interfaces: A Workshop on New Theoretical and Methodological Perspectives for Researching Speech-based Conversational Interactions. - Cosmin Munteanu; Leigh Clark; Benjamin R. Cowan; Stephan Schlögl; María Inés Torres; Justin Edwards; Christine Murad; Matthew P. Aylett; Martin Porcheron; Heloisa Candello; Philip R. Doyle; Jaisie Sin (IUI Companion, 2020)

Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Neuro-Symbolic Algorithms. - Claudio S. Pinhanez; Paulo R. Cavalin; Victor Henrique Alves Ribeiro; Heloisa Candello; Julio Nogima; Ana Paula Appel; Mauro Pichiliani; Maíra Gatti de Bayser; Melina Alberio Guerra; Henrique Ferreira; Gabriel Louzada Malfatti (CoRR, 2020)

Understanding and improving SIGCHI's volunteer experience. - Rojin Vishkaie; Monica Pereira; Mark J. Perry; George E. Raptis; Heloisa Candello; Ceara Byrne (Interactions, 2020)

Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Conversational Systems. - Claudio S. Pinhanez; Paulo Rodrigo Cavalin; Victor Henrique Alves Ribeiro; Ana Paula Appel; Heloisa Candello; Julio Nogima; Mauro Pichiliani; Melina Alberio Guerra; Maíra de Bayser; Gabriel Louzada Malfatti; Henrique Ferreira (ACL/IJCNLP (1), 2021)

Let's Talk About CUIs: Putting Conversational User Interface Design Into Practice. - Christine Murad; Cosmin Munteanu; Benjamin R. Cowan; Leigh Clark; Martin Porcheron; Heloisa Candello; Stephan Schlögl; Matthew P. Aylett; Jaisie Sin; Robert J. Moore; Grace Hughes; Andrew Ku (CHI Extended Abstracts, 2021)

Integrating Machine Learning Data with Symbolic Knowledge from Collaboration Practices of Curators to Improve Conversational Systems. - Claudio Santos Pinhanez; Heloisa Candello; Paulo Rodrigo Cavalin; Mauro Carlos Pichiliani; Ana Paula Appel; Victor Henrique Alves Ribeiro; Julio Nogima; Maíra Gatti de Bayser; Melina Alberio Guerra; Henrique Ferreira; Gabriel Louzada Malfatti (CHI, 2021)

Making Conversational Robots Learn from Children in a Collaborative Museum Exhibition. - Heloisa Candello; Mauro Pichiliani; Claudio S. Pinhanez (CSCW Companion, 2021)

[email protected]: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions. - Philip R. Doyle; Daniel John Rough; Justin Edwards; Benjamin R. Cowan; Leigh Clark; Martin Porcheron; Stephan Schlögl; María Inés Torres; Cosmin Munteanu; Christine Murad; Jaisie Sin; Minha Lee; et al. (IUI Companion, 2021)

Teaching Conversational Robots in a Museum Exhibition with Interactive Surfaces. - Heloisa Candello; Mauro Carlos Pichiliani; Claudio Santos Pinhanez (ISS Companion, 2021)

'SIGuiendo' Each Other Steps. - Heloisa Candello; Adriana S. Vivacqua; Pedro Reynolds-Cuéllar; Marisol Wong-Villacres; Laura Sanely Gaytán-Lugo; Adriana Alvarado Garcia (CHI Extended Abstracts, 2022)

Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South. - Pranjal Jain; Alex Jordan Blandin; Jacki O'Neill; Mark J. Perry; Samia Ibtasam; Suleman Shahid; Beni Chugh; David Sullivan; Heloisa Candello; James Pomeroy; Rajat Jain; Robert Dowd; et al. (CHI Extended Abstracts, 2022)

Ethics of Conversational User Interfaces. - Minha Lee; Jaisie Sin; Guy Laban; Matthias Kraus 001; Leigh Clark; Martin Porcheron; Benjamin R. Cowan; Asbjørn Følstad; Cosmin Munteanu; Heloisa Candello (CHI Extended Abstracts, 2022)

How can AI leverage alternative criteria and suggest a better way to measure credit worthiness and economic growth? - Heloisa Candello; Marcelo Grave; Emilio Brazil; Marina Ito; Adinan Alves de Brito Filho; Rogério de Paula (CUI, 2022)

A User Interface with Taxonomy Features for Content Curators of Chatbots. - Mauro Pichiliani; Heloisa Candello; Claudio S. Pinhanez; Julio Nogima; Sara Vidon; Melina Alberio Guerra; Maíra de Bayser (HCI (37), 2022)

Unveiling Practices of Customer Service Content Curators of Conversational Agents. - Heloisa Candello; Claudio S. Pinhanez; Michael J. Muller; Mairieli Wessel (Proc. ACM Hum. Comput. Interact., 2022)

[email protected]: Inclusive Design of CUIs Across Modalities and Mobilities. - Jaisie Sin; Heloisa Candello; Leigh Clark; Benjamin R. Cowan; Minha Lee; Cosmin Munteanu; Martin Porcheron; Sarah Theres Völkel; Stacy M. Branham; Robin N. Brewer; Ana Paula Chaves; Razan Jaber; et al. (CHI Extended Abstracts, 2023)

Community-driven AI: Empowering people through responsible data-driven decision-making. - Ruyuan Wan; Adriana Alvarado Garcia; Devansh Saxena; Catalina Vajiac; Anna Kawakami; Logan Stapleton; Haiyi Zhu; Kenneth Holstein; Heloisa Candello; Karla A. Badillo-Urquiola (CSCW Companion, 2023)

"This means nothing to me": Building credibility in conversational systems. - Heloisa Candello; Gabriel Meneguelli Soella; Cassia Sampaio Sanctos; Marcelo Carpinette Grave; Adinan Alves de Brito Filho (CUI, 2023)

What's The Talk on VUI Guidelines? A Meta-Analysis of Guidelines for Voice User Interface Design. - Christine Murad; Heloisa Candello; Cosmin Munteanu (CUI, 2023)

Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource Development. - Christine Murad; Cosmin Munteanu; Benjamin R. Cowan; Leigh Clark; Martin Porcheron; Joel E. Fischer; Heloisa Candello; Raina Langevin (CUI, 2023)

Interactional Co-Creativity of Human and AI in Analogy-Based Design. - Michael J. Muller; Heloisa Candello; Justin D. Weisz (ICCC, 2023)

Introduction to this special issue: guiding the conversation: new theory and design perspectives for conversational user interfaces. - Benjamin R. Cowan; Leigh Clark; Heloisa Candello; Janice Y. Tsai (Hum. Comput. Interact., 2023)

CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment. - Smit Desai; Christina Ziying Wei; Jaisie Sin; Mateusz Dubiel; Nima Zargham; Shashank Ahire; Martin Porcheron; Anastasia Kuzminykh; Minha Lee; Heloisa Candello; Joel E. Fischer; Cosmin Munteanu; et al. (CHI Extended Abstracts, 2024)

Fostering Latin American-Centric CSCW Research and Practice. - Francisco J. Gutierrez; Laura S. Gaytán-Lugo; Gustavo López 001; Heloisa Candello; Adriana S. Vivacqua; Marisol Wong-Villacres; Carla F. Griggio; Luís A. Castro 001; Saiph Savage; Claudia López; Cleidson R. B. de Souza (CSCW Companion, 2024)

EduCUI: The First International Workshop for Conversational User Interfaces in Education. - Justin Edwards; Adelson de Araujo; Smit Desai; Jan de Wit; Heloisa Candello; Daniel J. Rough; Leigh Clark; Anni-Sofia Roberts; Benjamin R. Cowan (CUI, 2024)

A human-centered approach to design multimodal conversational systems. - Heloisa Candello (ICMI, 2024)

Designing multi-model conversational AI financial systems: understanding sensitive values of women entrepreneurs in Brazil. - Heloisa Candello; Gabriel Meneguelli Soella; Leandro Nascimento (IMX Workshops, 2024)

Working with Trouble and Failures in Conversation between Humans and Robots (WTF 2023) & Is CUI Design Ready Yet? - Frank Förster; Marta Romeo; Patrick Holthaus; Maria Jose Galvez Trigo; Joel E. Fischer; Birthe Nesset; Christian Dondrup; Christine Murad; Cosmin Munteanu; Benjamin R. Cowan; Leigh Clark; Martin Porcheron; et al. (CoRR, 2024)

Emerging Data Practices: Data Work in the Era of Large Language Models. - Adriana Alvarado Garcia; Heloisa Candello; Karla Badillo-Urquiola; Marisol Wong-Villacres (CHI, 2025)

Responsible Prompting Recommendation: Fostering Responsible AI Practices in Prompting-Time. - Vagner Figueredo de Santana; Sara E. Berger; Heloisa Candello; Tiago Machado; Cassia Sampaio Sanctos; Tianyu Su; Lemara Williams (CHI, 2025)

Conversational Health Interfaces in the Era of LLMs: Designing for Engagement, Privacy, and Wellbeing. - Shashank Ahire; Melissa Guyre; Bradley Rey; Minha Lee; Heloisa Candello (CUI, 2025)

Designing conversational agent(ic) systems. - Heloisa Candello; Michelle Brachman (CUI, 2025)

AI, Responsibility, and Social Impact: Collaboration and Cooperation Mechanisms in Conversational Systems. - Heloisa Caroline de Souza Pereira Candello (GROUP Companion, 2025)

New Opportunities, Risks, and Harm of Generative AI for Fostering Safe Online Communities. - Guo Freeman; Douglas Zytko; Afsaneh Razi; Cliff Lampe; Heloisa Candello; Timo Jakobi; Konstantin Kosta Aal (GROUP Companion, 2025)

A Comprehensive Evaluation framework of Alignment Techniques for LLMs. - Muneeza Azmat; Momin Abbas; Maysa Malfiza Garcia de Macedo; Marcelo Carpinette Grave; Luan Soares de Souza; Tiago Machado; Rogério Abreu de Paula; Raya Horesh; Yixin Chen; Heloisa Caroline de Souza Pereira Candello; Rebecka Nordenlow; Aminat Adebiyi (CoRR, 2025)