A Certificação de Qualidade nos Negócios Electrónicos - Proposta de um Novo Código de Conduta. - João Esteves; Maria Henriqueta Nóvoa (QUATIC, 2004)

A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport. - Marta Campos Ferreira; Maria Henriqueta Nóvoa; Teresa Galvão Dias (IESS, 2013)

An Agile BPM System for Knowledge-Based Service Organizations. - José António Faria; Maria Henriqueta Nóvoa (IESS, 2015)

Using User-Generated Content to Explore Hotel Service Quality Dimensions. - Vera L. Miguéis; Maria Henriqueta Nóvoa (IESS, 2016)

Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency. - Monica Dragoicea; Saber Salehpour; Maria Henriqueta Nóvoa; Virginia Ecaterina Oltean (IESS, 2017)

Digital Transformation at the University of Porto. - José António Faria; Maria Henriqueta Nóvoa (IESS, 2017)

Ten Years Exploring Service Science: Looking Back to Move Forward. - Jorge Grenha Teixeira; Vera L. Miguéis; Marta Campos Ferreira; Maria Henriqueta Nóvoa; João Falcão e Cunha (IESS, 2020)

Optimisation models for project selection in asset management: an application to the water sector. - Hermilio Vilarinho; Flávia Barbosa; Henriqueta Nóvoa; Jaime Gabriel Silva; Luciana Yamada; Ana S. Camanho (Int. Trans. Oper. Res., 2024)