Communication skills importance and proficiency: perception differences between IS staff and IS users. - Henry H. G. Chen; Ruth Miller; James J. Jiang; Gary Klein 001 (Int. J. Inf. Manag., 2005)

Interaction quality between IS professionals and users: impacting conflict and project performance. - Eric T. G. Wang; Henry H. G. Chen; James J. Jiang; Gary Klein 001 (J. Inf. Sci., 2005)