Methodology for determining key internal business processes based on critical success factors: A case study in furniture industry. - Henry Quesada-Pineda; Rado Gazo (Bus. Process. Manag. J., 2007)

Innovation: case study among wood, energy and medical firms. - Johanna Madrigal-Sánchez; Henry Quesada-Pineda (Bus. Process. Manag. J., 2012)